Why Do I Keep Getting Logged Out Of SmarterQueue?

In This Article

What Are Cookies?

Cookies are small text files created by websites that are stored on the user’s computer. This enables the website to keep track of your preferences. SmarterQueue needs permission to save cookies to work properly. If your default browser settings block cookies from new websites, this can prevent SmarterQueue from functioning properly.

Troubleshooting On Google Chrome

Enabling cookies on a web browser

To begin troubleshooting on Google Chrome, you should first ensure that cookies are enabled by default in your browser settings. 

To do so, head to your settings panel, which is located by clicking the three vertical dots to the right side of the address bar.

Next, click ' Settings' from the drop-down menu.

Scroll to 'Privacy and security' and click ' Site Settings.'

In Permissions, select ' Cookies and site data'.

Here you’ll find a menu where you can toggle on/off your default cookie settings. Make sure the button to ‘Allow sites to save and read cookie data’ is toggled to On.

With cookies now allowed, head back to SmarterQueue to see if functionality has been restored. 💪 

Enabling cookies on a mobile browser

💡Note: These steps are only available for Andriod devices.

  • In order to enable cookies on the mobile browser of Chrome, click on the verticle three dots menu at the top right of the browser:

  • Inside the menu, click on Settings:

  • Inside the settings menu, find Site Settings:

  • Click on Cookies:

  • Select Allow Cookies and you are good to go:

Whitelisting SmarterQueue.com

Follow the steps above to enable cookies in Google Chrome.

On the Cookies page in Settings, under Allow, click Add.

Type in smarterqueue.com and click Add.

This will ensure that all cookies are allowed for SmarterQueue, which may help to solve any issues. ✨ 

Testing In Incognito Mode

Sometimes a browser extension can block SmarterQueue from creating cookies. You can quickly test if this is the case by opening an incognito window in your browser and then using SmarterQueue. To open an incognito window, go to File>New Incognito Window. This lets you use your browser without extensions.

In incognito mode, again try using SmarterQueue to see if the functionality is restored. If you find that the problem goes away, then it’s most likely being caused by a browser extension that’s not letting SmarterQueue create cookies. 

Once you identify the particular extension causing this, simply blocking or deleting that extension should prevent it from occurring in the future.

Troubleshooting On Mozilla Firefox

Enabling cookies on a web browser

To begin troubleshooting on Mozilla Firefox, you should first ensure that cookies are enabled by default in your browser settings. 

To do so, head to your preferences panel, which is located by clicking the three horizontal lines to the right side of the address bar.

Select “ Preferences.”

On the left side of the preferences page, choose ' Privacy and Security'.

In the Privacy and Security section, go to the History section.

In the drop-down menu next to Firefox will choose 'Use custom settings for history.'

Checkmark Accept cookies from websites to enable cookies and uncheck it to disable them.

With cookies now allowed, head back to SmarterQueue to see if functionality has been restored.

Enabling cookies on a mobile browser

💡Note: These steps are only available for iOS devices.

  • Click on the menu at the bottom right to access settings:

  • Click on Settings to open the settings menu inside Firefox:
  • From the settings menu click on Data Management:

  • Make sure the cookies are enabled from the following menu:

Testing In A Private Window

Sometimes a browser extension can block SmarterQueue from creating cookies. You can quickly test if this is the case by opening a private window in your browser and then using SmarterQueue. To open a private window, go to File>New Private Window. This lets you use your browser without extensions.

In this private window, again try using SmarterQueue to see if the functionality is restored. If you find that the problem goes away, then it’s most likely being caused by a browser extension that’s not letting SmarterQueue create cookies. Once you identify the particular extension causing this, simply blocking or deleting that extension should prevent it from occurring in future.

Troubleshooting On Apple Safari

Enabling cookies on a web browser

To begin troubleshooting on Safari, you should first ensure that cookies and cross-site tracking are enabled by default in your browser settings.      

1. Access these settings by navigating to Safari > Preferences in the menu bar.

2. In the Preferences window, choose Privacy.

3. Make sure " Prevent cross-site tracking" is NOT checked.

4. Make sure that the box to Block all cookies is NOT checked. 

5. Next, Restart your Safari browser.

6. Head back to SmarterQueue, or click the Bookmarklet again, to see if functionality has been restored.

Enabling cookies on a mobile browser

💡Note: These steps are only available for iOS devices.

  • Enabling cookies on an iOS phone is very simple. Simply head over to your iPhone settings and find the Safari mobile app:

  • Once inside, make sure you have unchecked the option to Block All Cookies:

Testing In A Private Window

Sometimes a browser extension can block SmarterQueue from creating cookies. You can quickly test if this is the case by opening a private window in your browser and then using SmarterQueue. To open a private window, go to File>New Private Window. This lets you use your browser without extensions.

In this private window, again try using SmarterQueue to see if the functionality is restored. If you find that the problem goes away, then it’s most likely being caused by a browser extension that’s not letting SmarterQueue create cookies. Once you identify the particular extension causing this, simply blocking or deleting that extension should prevent it from occurring in future.

Common Questions

Enabling cookies and using a private window have not solved the problem. What now?
If your particular problem persists, please reach out to us and we’ll be more than happy to look further into your issue.