What Customer Service Do You Offer?
We understand sometimes you need to reach out for assistance, we have you covered 💪
Our Customer Success superstars 💫are based all over the world, and aim to help you as quickly, and in as much detail as possible!
How To Contact Our Customer Success Team
- Live Chat Support
- Click on the blue question mark icon on the upper right of the page
- Browse our Video Guides and our Help Center for the answer you're looking for (you can also select "Instant Answers" to open a pop-up with our Help Articles within the Dashboard)
- If you can't find an answer, please click the unhappy face on the article which didn't answer your question
- To get support from our team, click on the "Ask" option in the "Instant Answers" pop-up, or directly on "Contact Us"
- If a Team Member is available on Live Chat, this option should show right under Email
- Live Chat is currently available 5 days per week Monday to Friday
- We aim to get back to you within 5 minutes or less on Live Chat 🔥
- Email Support For SmarterQueue Customers
- Click on the blue question mark icon on the upper right of the page
- Browse our Video Guides and our Help Center for the answer you're looking for (you can also select "Instant Answers" to open a pop-up with our Help Articles within the Dashboard)
- If you can't find an answer, please click the unhappy face on the article which didn't answer your question
- To get support from our team, click on the "Ask" option in the "Instant Answers" pop-up, or directly on "Contact Us"
- Click 'Email'
- Please share as many details as possible with us, including screenshots if needed/were possible, so we can answer you as fully as possible the first time around 🙌
- Send!
- Email support is also available 5 days per week Monday to Friday but we do check in on weekends just to make sure nothing is urgently wrong!
- We aim to get back to you within 24 hours or less via email during our operational times🏃♀️
Can't find an instant answer? Click on "Ask"
Choose "Email", or "Chat" if we're online
- Email Support For Non Customers
- You can reach out via "Contact Us" at the very bottom of the page.
- We will use a combination of email replies, with custom made Video Walkthroughs or detailed screenshots for your specific needs, to help you
- Please share as many details as possible with us, so we can answer you as fully as possible the first time around 🙌
- Email support is currently available 5 days per week but we will check at weekends for urgent matters.
- We aim to respond within 24 hours or less 🏋️♀️
- SmarterQueue Help Center