What Customer Service Do You Offer?

We understand sometimes you need to reach out for assistance, we have you covered πŸ’ͺ

Our Customer Success superstars πŸ’«are based all over the world, and aim to help you as quickly, and in as much detail as possible!

How To Contact Our Customer Success Team

  • Live Chat Support 
    • Click on the green help icon on the bottom right of the page
    • Browse SmarterQueue Docs for the answer you're looking for
    • If you can't find an answer, please click the unhappy face on the article which didn't answer your question
    • If a Team Member is available on Live Chat, this option should show next to Email 
    • Live Chat is currently available 5 days per week Monday to Friday
    • We aim to get back to you within 5 minutes or less on Live Chat πŸ”₯
  • Email Support For SmarterQueue Customers 
    • Click the green help icon on the bottom right on the page
    • Browse SmarterQueue Docs for the answer you're looking for
    • If you can't find an answer, please click the unhappy face on the article which didn't answer your question
    • Click 'Email' 
    • Please share as many details as possible with us, including screenshots if needed/were possible, so we can answer you as fully as possible the first time around πŸ™Œ
    • Send! 
    • Email support is also available 5 days per week Monday to Friday but we do check in on weekends just to make sure nothing is urgently wrong!
    • We aim to get back to you within 24 hours or less via email during our operational timesπŸƒβ™€οΈ

Can't find an answer? Click on 'Get In Touch'

Choose 'Email', or 'Chat' if we're online

  • Email Support For Non Customers
    • You can reach out via 'Contact Us' at the very bottom of the page

    • We will use a combination of email replies, with custom made Video Walkthroughs or detailed screenshots for your specific needs, to help you
    • Please share as many details as possible with us, so we can answer you as fully as possible the first time around πŸ™Œ
    • Email support is currently available 5 days per week but we will check at weekends for urgent matters.
    • We aim to respond within 24 hours or less πŸ‹οΈβ™€οΈ
  • SmarterQueue Help Center
    • We offer an extensive Help Center of over 300+ articles that cover all topics!
    • It allows you the time and freedom to find the specific answer to your specific question in minutes!
    • If you can't find the answer you're looking for in our Help Center, please let us know πŸ€“
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