Why Am I Being Logged Out On My Android Phone?

In This Article

What Causes This Error

Our logs indicate that this is a mobile browser issue, where the ID of the browser changes after login (this is how the browser identifies itself to our servers):

Browser string during login:
Mozilla/5.0 (Linux; Android 8.0.0; ONEPLUS A3003 Build/OPR6.170623.013) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.109 Mobile Safari/537.36

Browser string after login:
Mozilla/5.0 (Linux; Android 8.0.0; Build/OPR6.170623.013) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.109 Mobile Safari/537.36

Notice that “ONEPLUS A3003” disappears from the browser string after login.

Our security measures detect this change in browser string as a potential hack attempt and logs you out. This is to prevent someone else (using a different browser) from hijacking your login session and taking control of your account.

How To Resolve

There are reports that using the browser’s “Request desktop site” feature may prevent the browser string from changing, and would allow you to remain logged in. Our site should still function correctly in this mode.

The alternative is to try a different mobile browser, which consistently reports the same browser string at all times.

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