What Is Listening? How Does Listening Work?

In This Article

What Is Listening?

Listening is a SmarterQueue feature which allows you to engage with your followers on Facebook and Twitter, all within SmarterQueue!

With Listening, you can;

  • Like Facebook Page posts
  • Like Tweets
  • Retweet

Where Can I Find Listening?

  • Head to 'Add Content' in the navigation menu
  • On the dropdown menu select 'Find Content'

  • From here, click into the Search Bar and type the Twitter profile, or Facebook Page desired

  • This will bring you to a page of all the recent Facebook posts, or Tweets from that profile or Page.

How To Listen On Facebook

It is as easy as 1, 2, 3!

  1. Follow the instructions above to navigate to Listening, and find the content you'd like to view
  2. In the bottom right of the specific post you'd like to engage with, you will see one of your profile icons and a drop-down menu. Click  and select the profile you want to engage from
  3. In the bottom left of the specific post, you will see a 'Like' option. Select the choice that best suits how you want to engage, and click

Handy Visual Step By Step

After you have selected the Profile, you can go ahead and like the Post:

You will see the Like numbers update to reflect your engagement.

How To Listen On Twitter

  1. Navigate to Listening 
  2. In the bottom right of the specific Tweet you'd like to engage with, you will see one of your profile icons and a drop-down menu. Click and select the profile you want to engage from
  3. In the bottom left of the specific Tweet, you will see a Retweet and a 'Like' option. Select the choice that best suits how you want to engage, and click

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