Why Can't I Add My Personal Facebook Profile?

  • Since 19th July 2018, you can no longer connect a new personal Facebook Profile in SmarterQueue.
  • Since 30th July 2018, you can no longer publish posts to existing personal Facebook Profiles that are already connected to your SmarterQueue account.

You are, however, able to connect and publish to Facebook Pages and Groups 🎉 

Facebook changed their policy to prevent users' personal information to be collected by third-party organizations and to prevent misuse of personal accounts for business purposes.

Overall this has had a positive effect for all of Facebook users and their businesses. 💪 

Can I View Analytics For Past Posts Published To A Connected Personal Profile?

If you connected a personal Facebook Profile before July 2018, you will still be able to view your Past Posts' Analytics.       

Navigate to 'Analytics' then click ' Past Posts

You can also re-queue your Past Posts. Click '...' on your post and then click 'Re-Queue'

Note: You cannot schedule posts to a Personal Facebook Profile

Can I Publish Posts To A Connected Personal Profile?

Due to Facebook's changes it is no longer possible to schedule posts to a Personal Facebook Profile. However, you can re-queue your posts. 

If you want to schedule posts to your existing Facebook Profile you may wish to consider converting it to a Facebook Page. Facebook continues to support tools that offer scheduling and analytics for Pages and Groups, and you may find that a Facebook Page is now better suited to your needs.

Common Questions

Will Facebook be reinstating access to Facebook Profiles, as they did with Groups?

When Facebook initially announced the removal of Groups from their API, this appeared to be final, however, they later announced a new Groups API with support for publishing to Groups. While this may turn out to be the case for Personal Profiles too, so far there is no suggestion that they would allow tools to publish to Personal Profiles in the future . If this changes we will inform our users immediately.

Can other third-party tools publish to Facebook Profiles?

No. As of the end of July 2018, Facebook stopped all third-party tools from publishing to a Facebook Profile.

Will this affect social login, or connecting Pages/Groups?

No, this only affects publishing to a personal profile. Facebook has set up their business so that everything is managed via your personal Facebook account – social login, managing pages, and groups. You will still be able to log into SmarterQueue with your Facebook account, and you can only connect Pages or Groups via your (personal) Facebook account. You will still be asked for permission to connect your Facebook account to SmarterQueue as part of the initial Facebook connection, as we need that permission in order to get the list of Pages and Groups that you manage.

Is there any way to keep scheduling to my Facebook Profile?

No third-party tools will allow you to schedule posts to your Facebook Profile. The best solution is to convert the Profile to a Page, after which you will still be able to schedule posts with SmarterQueue.

Why would I change my Facebook Profile to a Page?

If you are using a Facebook Profile to represent a business, instead of for personal use, you may find it more appropriate to convert it to a Facebook Page. This will allow you to continue using SmarterQueue to schedule your posts, as well as get access to Facebook’s wider range of tools designed for business success.

Will I still have access to my old personal profile posts in SmarterQueue?

Yes, anything published before 30th July 2018 will still be visible in your Past Posts, as well as access Analytics and Reports for published posts.

If I convert my Personal Profile to a Page, will SmarterQueue transfer my posts?

Once you have set up your new Facebook Page, get in touch with details about your profile, and new page, and we will transfer your posts across for you.

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