Why Can't I Add My Personal Facebook Profile?

  • From 19th July 2018, you will no longer be able to connect a new Facebook Profile in SmarterQueue.
  • From 30th July 2018 you will no longer be able to publish posts to existing Facebook Profiles that are already connected to your SmarterQueue account.

You will still be able to connect and publish to Facebook Pages and Groups.

We recommend that all users with Facebook Profiles login to SmarterQueue before 30th July to review their Queue.

This policy change is part of a wider campaign by Facebook, not only to prevent users’ personal information from being collected by third-party organisations, but also to discourage the misuse of personal accounts for business purposes. Over time, we believe this change will have an overall positive effect for all Facebook users (businesses included).

If you want to continue scheduling posts to your existing Facebook Profile you may wish to consider converting it to a Facebook Page. Facebook continues to support tools that offer scheduling and analytics for Pages and Groups, and you may find that a Facebook Page is now better suited to your needs.

If you have been using a Facebook Profile with SmarterQueue we do appreciate that this change may be disruptive for you. We’d love to continue to support you as we improve our Facebook tools going forwards, and we hope you will get in touch if you have any questions.

Thank you for working with us as we grow together.

Common Questions

Will Facebook be reinstating access to Facebook Profiles, as they did with Groups?

When Facebook initially announced the removal of Groups from their API, this appeared to be final, however they later announced a new Groups API with support for publishing to Groups. While this may turn out to be the case for Personal Profiles too, so far there is no suggestion that they would allow tools to publish to Personal Profiles in the future. If this changes we will inform our users immediately.

Can any other tools publish to Facebook Profiles?

No – as of the end of July 2018, Facebook is stopping any third party tools from publishing to a Facebook Profile.

Will this affect social login, or connecting Pages/Groups?

No, this only affects publishing to a personal profile. Facebook has set up their business so that everything is managed via your personal Facebook account – social login, managing pages and groups. You will still be able to log into SmarterQueue with your Facebook account, and you can only connect Pages or Groups via your (personal) Facebook account. You will still be asked for permission to connect your Facebook account to SmarterQueue as part of the initial Facebook connection, as we need that permission in order to get the list of Pages and Groups that you manage.

Is there any way to keep scheduling to my Facebook Profile?

No tools will allow you to schedule posts to your Facebook Profile. The best solution is to convert the Profile to a Page, after which you will still be able to schedule posts with SmarterQueue.

Why would I change my Facebook Profile to a Page?

If you are using a Facebook Profile to represent a business, instead of for personal use, you may find it more appropriate to convert it to a Facebook Page. This will allow you to continue using SmarterQueue to schedule your posts, as well as get access to Facebook’s wider range of tools designed for business success.

Will I still have access to my personal profile posts in SmarterQueue

Until 30th July 2018, your posts will continue to be published to your personal profile. After this date, your posts will no longer be published, but you will still be able to see all of your Queued and Past Posts, as well as access Analytics and Reports for your published posts.

If I convert my Personal Profile to a Page, will SmarterQueue transfer my posts?

Once you have set up your new Facebook Page, get in touch with details about your profile, and new page, and we will transfer your posts across for you.

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