Why Are My Images Rotated?

Sometimes images uploaded to the SmarterQueue Post Editor may appear rotated. This can happen due to orientation tags that are assigned when taking pictures with your mobile device. 

While these pictures can look just fine on your mobile device or computer, they will appear rotated when uploaded to SmarterQueue.

If your images appear rotated inside the Post Editor, please follow the steps below to review and adjust to ensure your media publishes properly! 💪 

In This Article

How To Review An Image's Orientation Tag

Being able to review the orientation tags embedded in an image depends on the OS that you are using. 

On a Mac computer, you can review these tags by following these steps: 

  1. Open the photo you want to review in your Mac's default Preview application.
  2. Go to 'Tools' and click on 'Show Inspector' in the dropdown.
  3. Go to the TIFF tab, and review the orientation tag currently assigned.

Note: There are a total of 8 orientation tags, where orientation 1 is 'normal'. Rotating the image will show an update in the orientation tag assigned in the TIFF tab.

On a PC, you might need a secondary piece of photo editing to review orientation tags

How To Adjust The Rotation Of Your Image

Changing the rotation of the photo should help update the tags and make the image display as needed in the Post Editor.

To achieve this, follow these steps: 

  1. Open your photo in the default image preview software available on your computer default.
  2. Rotate the image until its orientation looks right (do this even if the image displayed correctly on your computer initially).
  3. Save the resulting image as a new file on your computer (use the 'Save as' function) to reassign the orientation tags.
  4. Upload the resulting file to SmarterQueue.

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