📹 How To Re-Authorize Your Meta Permissions For Facebook And Instagram

If your Facebook Page/Group or Instagram Profile is experiencing errors, you may need to re-authorize access with SmarterQueue. This is a standard procedure and easy with our simple guide below 👾

In This Article

Video Walkthrough

Why Do I Need To Re-Authorize Permissions?

Meta permissions (managed from within your Facebook account) are required in order to successfully use your Facebook and Instagram profiles with SmarterQueue.
You may need to re-authorize your Meta permissions for SmarterQueue if you're experiencing any of the following issues:
  • SmarterQueue isn’t displaying your Facebook Group or Page when trying to connect a Profile
  • SmarterQueue isn't displaying your Instagram Profile when trying to connect a Profile
  • SmarterQueue isn't displaying your Facebook Page when trying to add it to Inbox
  • Your Facebook posts are not being published
  • Your Facebook Page/Group keeps getting disconnected
  • You cannot enable direct publishing for your recently converted Instagram Business Profile
Why is the re-authorization required?
  • You may have inadvertently removed permission that SmarterQueue requires while editing other permissions on Facebook.
  • You may have provided granular permissions when connecting a Facebook Page/Group to SmarterQueue, which might now be causing publishing issues with previously connected Facebook Pages/Groups or Instagram profiles.
  • You may have provided granular permissions when re-connecting a Facebook Page/Group or an Instagram account to SmarterQueue and now you're not seeing other Facebook Pages/Groups and Instagram accounts come up when trying to add them.
  • You may have provided granular permissions when re-connecting a Facebook Page/Group or an Instagram account to SmarterQueue and now your posts are failing as SmarterQueue does not have access to the remaining Facebook Pages/Groups, or Instagram accounts.
  • If you recently added a new Page or Group to your Facebook Profile, you may need to re-authorize permissions so that your new Page has the same SmarterQueue permissions as the Pages that already exist.
  • Facebook/Instagram sometimes invalidates your permissions token for security reasons (e.g. if you change your Facebook/Instagram password), so you will have to reconnect SmarterQueue to get a new permission token.

How To Re-Authorize Your Meta Permissions

To re-authorize your Meta Permissions, you need to access Business Integrations in your Facebook account (also by following the steps below). 

1. On the Facebook website, Navigate to "Settings & privacy".

2. Then continue to "Settings" > " Business Integrations".

Note: We've noticed that for some Facebook accounts Business Integrations doesn't come up here. If you find yourself in the same situation, click on "Security and login" first:

You'll be able to find Business Integrations here instead:

3. Once you've reached Business Integrations, find the SmarterQueue App and click on the Remove button.

Note: If you don't see the SmarterQueue App here, you may find it in "Apps and websites".

This will be the case if you've only ever connected a Facebook Group, and not a Facebook Page or Instagram Profile.

4. After clicking "Remove", you'll see a pop-up asking if you'd also like to “delete all posts, photos, and videos on Facebook that SmarterQueue may have posted on your behalf." It is very important to  leave this unchecked unless you really do want to delete any posts that have been published to Facebook via SmarterQueue.

Once you've read and understood the pop-up, click "Remove".

5. You'll see a final confirmation pop-up stating that SmarterQueue has been removed. Click "Done".

6. Navigate back to the SmarterQueue website inside your browser and go to the Profiles page.

7. You'll notice that some of your Facebook Page(s)/Group(s) or Instagram Profiles are disconnected and currently visible under the "Disconnected Profiles" section. You'll need to reconnect them by clicking on the "Reconnect" button next to each Page/Group/Profile.

Note: If you're re-authorizing permissions to benefit an Instagram Profile that is connected to a Facebook Page also added to SmarterQueue, reconnect the Facebook Page first.

Note: If the Page/Group/Profile isn't showing as disconnected yet (as sometimes SmarterQueue won't realize permissions have been removed until it attempts to publish to the  Page/Group/Profile) simply click on the vertical three-dot button next to it and select "Re-connect profile".

8. You’ll be redirected back to the Facebook website and will see a dialogue box pop up where you can then click to " Continue as" your Facebook Profile.

Note: This pop-up is to confirm that you're logged in as the right user! Rest assured, this does not give SmarterQueue permission to manage your Personal Facebook Profile in any way.  

9. In the next dialogue box, you’ll be asked to choose the Facebook pages you want to give SmarterQueue permission to connect with. Make sure to "Select all", to avoid common permission issues with Facebook's API.

This is simply an authorization step inside Facebook. You'll be able to choose which Pages and Groups to connect to SmarterQueue later. 

We strongly recommend you grant permission to all of your Social Profiles in the first dialogue box shown above, rather than granting granular permissions. This will ensure you avoid r unning into publishing errors that can come up due to one of the many permissions bugs in Facebook's API. It will also make it easier to add any of your other  Pages and Groups to your SmarterQueue account in the future.

10. Next you will be asked what level of access SmarterQueue should have for your Facebook Pages or Groups. Again, ensure you checkmark everything, otherwise, you will not be able to create and publish posts via SmarterQueue to your Social Profiles.

Click "Done" to continue.

11. Then click "OK" to finalize the permission-granting process.

12. Once you’re redirected back to SmarterQueue, you’ll then see a list of all of the Facebook Pages/ Groups available to connect to your account:

13. Choose which Facebook Page(s) or Group(s) you want to re-connect by checking the relevant box and then selecting ‘"Re-Connect".

Note: You can now move forward with also reconnecting your Instagram profiles. If additional Meta permissions are requested during these steps ensure you grant in full.

Great job! You successfully re-authorized your SmarterQueue permissions with Meta and re-connected your Profiles. You can now re-Queue any failed posts from before and get publishing 🎉

Why Do I Need To Re-Authorize All Meta Permission Types?


If you remove the SmarterQueue app from your Facebook settings, you will need to reconnect all 3 types of Facebook Graph API permissions:

  • Facebook Pages: as shown in the steps above, make sure to "Select all" and grant the full Facebook Page permissions to ensure everything runs smoothly with SmarterQueue. 
  • Facebook Groups: as shown above, make sure to grant full Facebook Group permissions - we recommend you don't edit any granular settings under "Choose what to allow", as that is the safest method to avoid any error using SmarterQueue. 
  • Direct Publishing for Instagram: you will need to grant permission for both your Instagram Business profiles, as well as the Facebook pages they are connected to, in order for Direct Publishing to work. Detailed steps are available here.

Why Do I Need To Be An Admin Of My Facebook Page/Group In Order To Connect It To SmarterQueue

In order to re-authorize a Facebook Page, your personal Facebook Profile must be a “Page Admin” for that specific Page. Users with other roles like Editor, Moderator, Advertiser, or Analyst cannot re-authorize the connection between the Facebook Page and SmarterQueue. Please see these detailed articles from the Facebook Help Center for more information:

Please note that when trying to add your Facebook Page or Group to SmarterQueue, as well as any Instagram Profile connected to a Facebook Page for the purpose of direct publishing content, you'll need to accept several levels of permissions.

While it may look like you’re connecting and giving permission to SmarterQueue to post to your personal Facebook Profile, this is not the case!  SmarterQueue does not have permission to manage or post to your Personal Facebook Profile in any way.  

This is simply how Facebook allows third-party apps and all social media tools to connect with your Page or Group – you must first connect your Profile and then give permission to post to your Pages/Groups.

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