đź“ą How To Add Or Remove A Social Profile

Get started with your SmarterQueue account by adding your Social Profiles! đź’Ş

Whether you're connecting supported profiles for direct publishing (via the platform's API) or adding Universal Profiles as placeholders for platforms without direct integration, SmarterQueue lets you manage all your social profiles in one place. Follow these steps to add or remove both types and keep your content organized and your scheduling seamless across all your accounts.

In This Article

How To Connect A Social Profile

SmarterQueue allows you to connect your social media accounts for seamless scheduling and direct publishing across a range of popular platforms, including Facebook Pages, Instagram Creator and Business Profiles, LinkedIn Profiles and Company Pages, TikTok, Threads, YouTube, X/Twitter, Google Business Profiles, and Pinterest.

Connecting these profiles enables SmarterQueue to publish directly on your behalf, making it easy to manage your social media content all in one place:

  1. Navigate to the Profiles page on your SmarterQueue dashboard. 

  1. Make sure you’re logged into the Social Profile you’d like to connect inside your browser, then simply click on the "Connect" button for the type of social profile you're adding to SmarterQueue.

  1. Follow the on-screen prompts, and make sure to allow all permissions, if asked.

Check out the detailed steps below on each Social Profile and how to allow all permissions and add to SmarterQueue:

How To Connect A Facebook Page

  1. Make sure you’re logged in to Facebook as an admin of the Page, then simply click on the "Connect" button for Facebook.
  2. Click on "Edit access" to ensure all necessary permissions are granted.

  1. Make sure all toggles are enabled to grant full permissions and avoid errors in using your Pages with SmarterQueue (granular permissions can cause issues using your Facebook Page with SmarterQueue due to Facebook API issues).
  2. After all toggles are enabled, click "X" from the top right to close the pop-up.
  3. Then click "Continue as..." to be redirected back to SmarterQueue.
  4. Select the Pages you want to connect to SmarterQueue, and click "Add".

Note: For any subsequent Pages you add, you will see a screen confirming that you've previously granted permissions, including a link if you want to edit the permissions you have granted, and then you will select the Page(s) you want to add to SmarterQueue.

Facebook's API doesn't allow third-party schedulers, including SmarterQueue, to connect Personal Profiles or Groups. If you're looking to schedule content to these profile types, check out the steps on How To Add A Universal Profile below.

How To Connect A Business/Creator Instagram Profile

  1. Make sure you're logged into the Business/Creator Profile on Instagram, then simply click on the "Connect" button for Instagram, and select "Connect a Business/Creator Profile"
  2. Choose if you’d like to connect your Instagram profile via Facebook Page or Instagram. Pick whichever works for you now - you can always change it later.

Note: Linking your Instagram Business or Creator Profile to a Facebook Page is no longer required for direct publishing. Still, we recommend that you connect your Instagram profile via a Facebook Page so that you can take advantage of additional analytics. 

Note: We'll automatically upgrade your Instagram connection to use Facebook for stats where possible (if you've already granted Facebook permissions to SmarterQueue for the page connected to your Instagram profile).

If You Connect Via Facebook:

  • Click "Continue as..." to confirm you're logged into the correct Facebook page;
  • Select the Instagram profile(s) that you'd like to connect to SmarterQueue and click "Add".

If You Connect Via Instagram:

  • Click "Allow" to grant permissions.

Instagram no longer allows third-party schedulers, including SmarterQueue, to connect Personal Instagram Profiles via their API. To continue scheduling content to Personal Profiles, check out the steps on How To Add A Universal Profile below. Alternatively, you can easily convert it into a Creator or Business one to directly publish your content.

How To Connect A LinkedIn Profile

As long as you're logged in to the LinkedIn Profile natively, pressing on the "Connect" button for LinkedIn, followed by "Connect a Profile" will add it right away. 

If not, you will be redirected to LinkedIn and asked to enter your credentials in order to add the LinkedIn profile to SmarterQueue. 

How To Connect A LinkedIn Company Page

Company Pages can be connected through a LinkedIn Profile that is Admin for the page.

As long as you're logged in to the Admin LinkedIn Profile natively, pressing on the "Connect" button for LinkedIn, followed by "Connect a Company" will add it right away. 

If not, you will be redirected to LinkedIn and asked to enter your credentials in order to add the LinkedIn profile to SmarterQueue. 

How To Connect A TikTok Profile

Make sure you’re logged in to the correct profile on TikTok, then simply click on the "Connect" button for TikTok.

Click "Continue", in order to give SmarterQueue permission to connect to the profile (please make sure to keep all permission toggles enabled).

How To Connect A YouTube Channel

  1. Make sure you’re logged in to the correct profile on YouTube, then simply click on the "Connect" button for YouTube.
  2. If prompted, select your Google personal or business account.
  3. You may also be asked to choose which account to use from within your account.
  4. Confirm that you want to connect this account to SmarterQueue and review the data permissions required.
  5. Ensure all permissions are ticked to avoid issues with posting and maintain a smooth connection. Some boxes may already be selected based on previous prompts, so please double-check that all are ticked.

  1. After granting permissions, you’ll be redirected back to SmarterQueue to select the YouTube channel(s) you’d like to add.

How To Connect A Threads Profile

  1. Make sure you’re logged in to the correct profile on Threads, then simply click on the "Connect" button for Threads.
  2. Click on "Edit access" to ensure all necessary permissions are granted.

  1. Make sure all toggles are enabled to grant full permissions and avoid errors creating and publishing posts, as well as collecting analytics data.
  2. After all toggles are enabled, click "X" from the top right to close the pop-up.
  3. Then click "Continue as" to be redirected back to SmarterQueue.

Note: Due to API issues, you might see an error message when completing these steps:

If this error comes up for you, go through the steps to re-authorize your Threads permissions (specifically the steps to remove the SmarterQueue app from Threads) and then try adding your Threads profile to SmarterQueue again.

How To Connect An X (Twitter) Profile

Make sure you’re logged in to the correct profile on X (Twitter), then simply click on the "Connect" button for X (Twitter).

Click "Authorize App", in order to give SmarterQueue permission to connect to the profile.

How To Connect A Pinterest Profile

Make sure you’re logged in to the correct profile on Pinterest, then simply click on the "Connect" button for Pinterest.

Click "Give Access", in order to give SmarterQueue permission to connect to the profile.

How To Connect A Google Business Profile

Make sure you’re logged into the Google account that manages the Google Business profile(s) you’d like to connect inside your browser, then simply click on the "Connect" button for Google.   

Follow the on-screen prompts to select your Google account and allow all permissions.

Select the profile(s) you want to add to SmarterQueue from the list and press "Add".

How To Connect A Bitly Account

Make sure you’re logged in to your Bitly account in your browser, then click on the "Connect" button for Bitly.

Click "Allow" on the next screen to give SmarterQueue connection access. 

How To Add A Universal Profile

Universal Profiles allow you to schedule posts for social profiles that SmarterQueue doesn’t directly integrate with, providing a flexible solution for managing content across all your platforms.

This includes profiles like Facebook Personal Profiles, Groups, and Personal Instagram Profiles, which have API limitations that prevent integration, as well as platforms like Mastodon, Bluesky, or Snapchat, which we don’t yet support but understand are essential to your social strategy.

By acting as placeholders within SmarterQueue, Universal Profiles let you organize and plan content seamlessly across all platforms, keeping your workflow efficient and your strategy adaptable.

When it’s time for your post to publish, SmarterQueue will send you a mobile (currently available for iOS devices) or email notification with the post content, as a reminder to post it manually.

Note: Mobile notifications for Android devices continue to work for Personal Instagram Profiles. For all other Universal Profiles, email notifications are the current solution, but mobile notifications are coming soon.

To add a Universal Profile:

  1. Click the "Connect" button for Universal Profiles.
  2. Upload a profile photo (this step is optional).
  3. Write a profile name.
  4. Select the social platform from the dropdown menu to display its symbol in the bottom right corner of your profile picture.

Note: If your platform isn’t listed, select "Other". You can choose a color for the icon and type the platform name.

  1. Click "Add Profile".

Note: If there’s a specific platform you’d like SmarterQueue to support with direct publishing, please contact us to share your feedback. We greatly appreciate requests for new integrations!

What Happens When You Add A New Profile

Congratulations on getting a new profile added! 🎉

After logging in and adding the profile you will be given the following options:

  • Use Default Timeslots: By selecting this option, we'll automatically create some templated times during the week for your posts to publish đź’Ş 
  • Add Timeslots Manually: By selecting this option, you'll be directed to the Posting Plan where you can then manually schedule what days and times of the week you'd like to post to this Profile by creating the relevant Timeslots.

Check out đź“ą How To Set Up & Manage Your Posting Plan & Timeslots for more information on setting up your Posting Plan. 

How To Remove An Existing Profile

  1. Navigate to the Profiles page on your SmarterQueue dashboard.

  2. Click the vertical three-dot button for the Profile you want to remove.

Note: When you remove a profile, you will lose all posts for that Profile, as well as their analytics. Remove profiles with care!

3. Click Remove Profile.

4. In the dialogue box that appears, click the red button Remove to confirm.


Common Questions

1. I got a blank screen after clicking “Add Facebook Page”. What happened?

If you are trying to add or reconnect a Facebook Page, some users have reported seeing a blank screen after clicking “Add Facebook Page”.

This is a result of having a certain filter list running in AdBlockPlus. 

You must disable that filter list and then try to add the Facebook page again.

2. Can I use the same Social Profile with two different SmarterQueue accounts?

SmarterQueue has been designed to allow social profiles to be added to one SmarterQueue account at a time. 

This is mostly because we allow you to login to your SmarterQueue account from your social profiles. 

Because of that, anyone with access to that social profile would have access to your SmarterQueue account.

If you're looking to also schedule content for a profile being primarily managed from another SmarterQueue account, we recommend you add it as a Universal Profile.

3. How do I switch one Profile to another? 

If you are under your plan limit for profiles, you can add your new profile without deleting anything. 

However, if you’re at your plan profile limit, you will need to remove the profile you want to replace by following the steps above before connecting your new profile. 

In this instance, we recommend upgrading.

If you want to keep your posts and analytics for the profile you want to remove, please contact us.

4. Can I recover my posts from a deleted Profile?

If necessary, we can usually recover everything from any deleted profile (profile connection, posts, Timeslots, etc). 

Please contact us if you'd like to find out more about this.

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