How Do I Reconnect Or Refresh My Social Profiles?

Reconnecting Social Profiles to your SmarterQueue account will refresh your data with each social network.

If you've changed the name of your social media Profiles recently or updated your password, then refreshing the Profiles on SmarterQueue can often solve common errors with posting.  

In This Article

When Will I Need To Reconnect A Social Profile?

Please reconnect your Social Profile if:

  • You have updated the username or icon for a social network
  • You have changed your password
  • A post has failed because your Profile needs to be reconnected
  • You have converted your Personal Instagram Profile to a Business Profile

How To Reconnect Your Social Profiles

1. Using the top menu on your SmarterQueue account, navigate to the Profiles page 

2. Click the down-arrow for the account you want to refresh       

3. Select 'Re-connect Profile'. This will prompt you to sign in to your Social Profile       

After you sign in, the name and icon of the Profile will then refresh in SmarterQueue

Note: Your Social Profiles may become disconnected for other reasons as well. If we detect this happened, we will also show a 'reconnect' icon by that profile on the Profiles page.

Common Questions

Why do I have to reconnect LinkedIn so often?
LinkedIn only grants us permission to post to your account for 60 days at a time. We try to automatically re-connect your LinkedIn account, but we may not be able to if you are no longer signed into LinkedIn. 
If we cannot automatically reconnect your Linkedin account, we will send you an email when your LinkedIn account needs to be refreshed. You will also see a 'reconnect' icon by your LinkedIn account on the Profiles page when it needs to be reconnected. 
If you donโ€™t re-connect your social profile, we wonโ€™t be able to publish your posts to your profile or page.
Do I need to reconnect my Social Profile if I change the name? 
Yes! If you've kept the same Profile but changed the name/username of one or more of your Social Profiles, please follow the steps above to reconnect them to your SmarterQueue account to ensure your scheduled content continues to post as planned. 
Will I lose the posts in my Queue if I change the name of my Social Profile? 
No, if you change the name of one or more of your Social Profiles, your content will remain untouched inside SmarterQueue! You will, however, need to reconnect your Social Profiles to SmarterQueue using the steps above as your digital token will be invalidated. Reconnecting the Profiles you change will refresh them and update the name inside SmarterQueue while ensuring all of your posts stay the same ๐ŸŽ‰ 

Why isn't the profile picture showing for my Instagram account? 

If the profile picture isn't showing for your Instagram account, this means that it is a Personal Instagram Profile and thus shows a generic image. If you'd like the profile picture to populate and to see more in-depth analytics for your Instagram Profile, then you'll need to convert your Personal Profile to a Business Profile and connect it via a Facebook Page. ๐Ÿ’ช 

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