How Do I Reconnect Or Refresh My Social Profiles?

Refreshing your social profiles in SmarterQueue ensures your account details stay up to date, including profile names and pictures, and can help resolve common posting issues.

For social profiles directly connected to SmarterQueue, reconnecting updates your profile information and fixes issues like changes to your social media account details.

For Universal Profiles, you won’t need to reconnect, but you can update the profile name or picture directly in SmarterQueue to keep everything current.

In This Article

When Will I Need To Reconnect A Social Profile?

For social profiles directly connected to SmarterQueue, you may need to reconnect if:

  • You have updated the username or profile picture for a social network.
  • You have changed your password for the social network.
  • A post has failed because the profile needs to be reconnected.
  • You have converted your Personal Instagram Profile to a Business or Creator Profile.

For Universal Profiles, there’s no need to reconnect since they don’t have a direct API connection. However, you may want to update the profile name or picture in SmarterQueue to keep your account details current. For instructions on how to do this, see How To Refresh Your Universal Profiles.

How To Reconnect Your Social Profiles

To reconnect profiles that have been directly connected to SmarterQueue, simply follow these steps:

1. Using the top menu on your SmarterQueue account, navigate to the Profiles page.      

2. Click the vertical three-dot button for the Profile you want to reconnect.

3. Select "Re-connect Profile". This will prompt you to sign in to your Social Profile.

After you sign in, the name and icon of the Profile will then refresh in SmarterQueue.

Note: Your Social Profiles may become disconnected for several reasons. If we detect this happening, we will move the profile under "Disconnected Profiles" and also show a "Re-Connect" button for it. This way you'll know of the issue and will be able to quickly fix it.

Note: When reconnecting Facebook Pages or Instagram Business profiles, make sure you grant full permissions, to avoid issues using SmarterQueue. We strongly recommend you grant permission to all of your Facebook Pages and Instagram Business accounts when reconnecting every time, rather than granting granular permissions just for the one you are re-connecting. This will ensure you don't inadvertently  remove permissions from other connected Pages/Profiles and that you avoid running into publishing errors that can come up due to one of the many permissions bugs in Facebook's API. It will also make it easier to add any of your other Pages and Instagram Profiles to your SmarterQueue account in the future.

How To Refresh Your Universal Profiles

Universal Profiles are not directly connected to a social platform, so there’s no need to reconnect them to resolve issues. Instead, Universal Profiles remain connected to SmarterQueue and can be updated at any time to change the name, picture, or platform icon.

To refresh a Universal Profile, follow these steps:

1. Using the top menu on your SmarterQueue account, navigate to the Profiles page.

2. Click the vertical three-dot button for the Profile you want to refresh.

3. Select "Edit Profile".

  1. In the popup that appears, update the profile photo, name, and/or social platform as needed.

  1. Click "Save Changes" to refresh the profile in SmarterQueue.

Common Questions

1. Do I need to reconnect my Social Profile if I change the name? 

Yes! If you've kept the same Profile but changed the name/username of one or more of your Social Profiles, please follow the steps above to reconnect them to your SmarterQueue account to ensure your scheduled content continues to post as planned. 

2. Will I lose the posts in my Queue if I change the name of my Social Profile? 

No, if you change the name of one or more of your Social Profiles, your content will remain untouched inside SmarterQueue! You will, however, need to reconnect your Social Profiles to SmarterQueue using the steps above as your digital token will be invalidated. Reconnecting the Profiles you change will refresh them and update the name inside SmarterQueue while ensuring all of your posts stay the same 🎉 

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