How To Connect The SmarterQueue Mobile App To Your Account

If you want to publish posts and stories to Instagram, you will need to download the SmarterQueue Mobile App (available for iOS and Android devices).

Once the Mobile App is installed on your phone or tablet, login using any Instagram account that is connected to your SmarterQueue account.

In This Article

iOS Devices

iOS devices require you to manually enable notifications, so you must complete the following steps during installation:

  • Swipe through the tutorial screens until you get to the final screen, there you will be asked to 'Enable Notifications'
  • Click the 'Enable Notifications' button, and then click 'Yes' when asked if you want to enable notifications
The App will return to the default screen. If you have no posts ready to publish, you will be informed that you need to add posts to your Queue.
If you have Instagram posts that are waiting to be published, you will see them in a list.
Once the Mobile App is connected to your account, you will receive a push notification whenever it is time to publish one of your posts to Instagram.
Read more detail here about How to Post to Instagram

Android Devices

Once you install the SmarterQueue Mobile App to your Android device, you should automatically have notifications enabled so you will not need to take any further action.

Troubleshooting

In iOS be certain to swipe through the tutorials screens until you reach the final screen, which should contain the 'Enable Notifications' option.

If you have definitely clicked 'Enable Notifications' in the iOS app, but your SmarterQueue dashboard still tells you that you need to connect the app;
  1. Try force-quitting the mobile app in iOS, and opening it again
  2. Then visit 'Profiles' in the SmarterQueue web browser and see if it works
If you're still unable to connect the SmarterQueue app;
  1. Uninstall the app from your mobile
  2. Then, re-install it (enable notifications)
  3. Then login to your Instagram account in the SmarterQueue mobile app
  4. Check your iOS Notifications settings to make sure that notifications are enabled for the SmarterQueue mobile app
If you are experiencing problems with the Android version;
  1.  Uninstall and reinstall the SmarterQueue app
  2. Some Android phones have battery optimisation switched on in settings and this can interfere with push notifications, try turning it off
  3. If after this you still have issues please contact our Customer Success Team
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