How To Troubleshoot Common Issues With Posting To Instagram

If you aren't receiving Instagram notifications, or are having trouble transferring your scheduled Posts to Instagram to post, read on for tips on troubleshooting.

For more information on how posting to Instagram works with SmarterQueue or how to download the SmarterQueue Mobile App, check out our dedicated articles and video walkthroughs 📽👀: 

In This Article

How To Uninstall And Reinstall Your Apps

Occasionally, things do not go as expected. The good news is, most issues are quickly and easily fixed by resetting your apps on your phone! 🎉  

💡 For best results, please follow these steps in the exact order they appear

Step 1: Uninstall & Reboot

  • Uninstall the SmarterQueue Mobile App and Instagram app from your phone
  • Reboot your phone entirely
  • Reinstall the Instagram app from the App Store (Apple) or the Google Play Store (Android)
  • Reinstall the SmarterQueue Mobile App

Step 2: Login & Setup

  • Login to the Instagram app
  • Login to the SmarterQueue Mobile App with your email and password and be sure to accept all permissions

Inside the app, you will see a list of all of your Past Posts you scheduled to Instagram using SmarterQueue 

How To Test Publishing Via The SmarterQueue Mobile App

Please follow these steps to ensure that the troubleshooting  worked:

  • Log into your SmarterQueue account on your web browser on your computer or tablet 
  • Navigate to the Add Content > Add A Post and create a test Post to Instagram inside of the Post Editor
  • Use the drop-down menu under 'When To Post' to select 'Post now'

  • Click the blue 'Post Now' button 
  • You should shortly receive a notification on your phone that there is a Post ready to be published 
  • Follow the steps on the app to publish your test post to Instagram 🎉 

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