How To Change The Profile Used To Connect Your Facebook And LinkedIn Pages

Connecting your social media profiles to SmarterQueue varies by platform.

For individual platforms like Instagram or X(Twitter), you connect using the profile's own credentials, while for Facebook and LinkedIn Pages, connections are made through an admin's personal profile.

Whether you're handing SmarterQueue over to a colleague, need to give someone the option of logging into SmarterQueue via social login using their profile credentials, or your admins are changing, you might need to change the profile that's used to connect some or all of your Facebook/LinkedIn Pages. 

This can be easily achieved, without needing to remove the Social Profiles and lose content, by following the steps below. 💪

In This Article

• How Does Connecting A Social Profile Work For Each Platform?
• How To Change The Profile Used To Connect Facebook Pages
• How To Change The Profile Used To Connect LinkedIn Company Pages

How Does Connecting A Social Profile Work For Each Platform?

The process of connecting your social media profiles to SmarterQueue varies across different platforms, but it's essential to know that all posts made through SmarterQueue will appear as if posted directly by the profile/page itself, regardless of the platform.

For individual accounts such as Instagram or X(Twitter), the connection is straightforward: you use the profile's own credentials to link it to SmarterQueue. This direct link allows you to publish content seamlessly as if it were coming directly from the profile:

• X(Twitter): The profile name will always be shown as the person publishing the post, along with the exact app used as the source (ex: "SmarterQueue", "X for Android", "X for iPhone").
• Instagram, TikTok and Pinterest: The profile name will always be shown as the person publishing the post, with no information on the source app.

For platforms like Facebook and LinkedIn, which manage pages through admin profiles, the connection process involves using the credentials of an admin's personal profile.

However, despite this difference in the connection process, posts published to Facebook Pages or LinkedIn Company Pages through SmarterQueue will still appear as being posted by the page itself, and not the admin.

That said, when viewing a Facebook Page post natively on Facebook, you might notice it showing a “Published by SmarterQueue” label under the Page name. You will also see the name of the admin that connected the Page to SmarterQueue as the author of the post. Neither is visible to your audience and can only be seen by admins of the Page.

Something similar applies to posts made to your LinkedIn Company Page. When viewed natively on LinkedIn, a "Posted by [name]" label will be visible above the post, again with the name of the admin profile that connected the page to SmarterQueue. This is not visible to any other LinkedIn members - you can see it as an admin of the page.  

💡 When an admin's profile is used to link a page to SmarterQueue, it generates an access token with specific permissions:

• The admin's Facebook Profile credentials can be used to access SmarterQueue via social login.
• Additionally, this setup also means any Facebook Pages the admin manages can be connected to SmarterQueue.

If you're looking to adjust access for other SmarterQueue users or update the connecting profile, you may need to reconsider which admin profile is used for the connection, and adjust it if needed.

How To Change The Profile Used To Connect Facebook Pages

Step 1: Revoke Access For The Current Profile

The first thing you'll need to do is to sever the connection between SmarterQueue and the Facebook Profile that was initially used to connect your Social Profiles.

To do this, you need to make sure that you're logged in to Facebook with that profile and access Business Integrations (also by following the steps below). 

1. On the Facebook website, Navigate to "Settings & privacy".

2. Then continue to "Settings" > "Business Integrations".

Note: We've noticed that for some Facebook accounts "Business Integrations" doesn't come up here. If you find yourself in the same situation, click on "Security and login" first:

You'll be able to find "Business Integrations" here instead:

3. Once you've reached "Business Integrations", find the SmarterQueue App and click on the "Remove" button.

Note: If you don't see the SmarterQueue App here, you may find it in "Apps and websites".

This will be the case if you've only ever connected a Facebook Group in the past, and not a Facebook Page or Instagram Profile.

4. After clicking "Remove", you'll see a pop-up asking if you'd also like to “delete all posts, photos, and videos on Facebook that SmarterQueue may have posted on your behalf." It is very important to  leave this unchecked unless you really do want to delete any posts that have been published to Facebook via SmarterQueue.

Once you've read and understood the pop-up, click "Remove".

5. You'll see a final confirmation pop-up stating that SmarterQueue has been removed. Click "Done".

Step 2: Reconnect Via A New Facebook Profile

Now it's time to reconnect the pages using the new Facebook Profile. 

For this, you'll need to log out of the initial Facebook Profile on Facebook natively, in your browser, and log in again using the credentials of the Facebook Profile you want to use for connecting your Social Profiles with SmarterQueue moving forward. 

Note: Keep in mind that this Facebook Profile also needs to be an Admin of the Pages you're using with SmarterQueue.

6. Navigate back to the SmarterQueue website inside your browser and go to the Profiles page.

7. You'll notice that some of your Facebook Pages or Instagram Profiles are disconnected and currently visible under the "Disconnected Profiles" section. You'll need to reconnect them by clicking on the "Reconnect" button next to each Page/Profile.

Note: If you're re-authorizing permissions to benefit an Instagram Profile that is connected to a Facebook Page also added to SmarterQueue, reconnect the Facebook Page first.

Note: If the Page/Profile isn't showing as disconnected yet (as sometimes SmarterQueue won't realize permissions have been removed until it attempts to publish to the  Page/Profile) simply click on the vertical three-dot button next to it and select "Re-connect profile".

8. You’ll be redirected back to the Facebook website where you'll see a pop-up meant to confirm you're logged in as the right user. Rest assured, this does not give SmarterQueue permission to manage your Personal Facebook Profile in any way.  

You'll notice a couple of options available at this stage. We recommend that you click "Edit access" first to review and ensure you're granting all permissions.

9. A permissions pop-up will help you ensure all permission toggles are enabled. Otherwise, you will not be able to create and publish posts via SmarterQueue to your Social Profiles.

This is simply an authorization step inside Facebook. You'll be able to choose which Pages to connect to SmarterQueue later. 

We strongly recommend you grant permission to all of your Social Profiles in the first dialogue box shown above, rather than granting granular permissions. This will ensure you avoid running into publishing errors that can come up due to one of the many permissions bugs in Facebook's API. It will also make it easier to add any of your other Pages to your SmarterQueue account in the future.

10. Once you've updated permissions, scroll all the way up to the top and click on the "X" to return to the previous screen.

11. Now you can click to "Continue as" your Facebook Profile.

12. Next you'll be redirected back to SmarterQueue, where you'll see a list of all the Facebook Pages available to connect to SmarterQueue thorough your Profile.

Important Note:  When disconnecting the current Facebook Profile, all Pages and Groups will disconnect along with it.  If you're only meaning to change the associated Facebook Profile for part of the Pages, only choose those ones during this step. Once you've reconnected those, you can once again log out of Facebook natively, in your browser, and log in again using the credentials of the initial Facebook Profile to reconnect the remaining ones that you didn't mean to change.    

Great job! You successfully re-authorized your SmarterQueue permissions with Facebook and re-connected your Pages via a different Facebook Profile. You can now re-Queue any failed posts from before and get publishing 🎉

How To Change The Profile Used To Connect LinkedIn Company Pages

Step 1: Revoke Access For The Current Profile

The first thing you'll need to do is to sever the connection between SmarterQueue and the LinkedIn Profile that was initially used to connect your Social Profiles.

To do this, you need to make sure that you're logged in to LinkedIn with that Profile and access "Other applications" > "Permitted Services" (also by following the steps below).

1. On the LinkedIn website, Navigate to "Settings & Privacy".

3. Scroll down until you see "Other applications" and click on "Permitted Services".

5. After clicking "Remove", you'll see that the app is no longer listed there.

Step 2: Reconnect Via A New LinkedIn Profile

Now it's time to reconnect the pages using the new LinkedIn Profile. 

For this, you'll need to log out of the initial LinkedIn Profile on LinkedIn natively, in your browser, and log in again using the credentials of the LinkedIn Profile you want to use for connecting your Social Profiles with SmarterQueue moving forward. 

Note: Keep in mind that this LinkedIn Profile also needs to be an Admin of the Company Pages you're using with SmarterQueue.

6. Navigate back to the SmarterQueue website inside your browser and go to the Profiles page.

7. You'll notice that some of your LinkedIn Page(s) might already show they need to be re-connected. To do so, click on the "Re-Connect" button next to the Page(s) you want to switch to the new user.

Note:  If the Page isn't showing as disconnected yet (sometimes SmarterQueue won't realize permissions have been removed until it attempts to publish to the Page) simply click on the vertical three-dot button next to it and select "Re-connect profile".

Important Note: This pop-up is to confirm that you're logged in as the right user! Rest assured, this does not give SmarterQueue permission to manage your Personal LinkedIn Profile in any way (unless you decide to add it as a separate social profile).  

9. In the next dialogue box, you’ll be asked to "Allow Permissions".

10. Once the permissions have been given, you'll be redirected to SmarterQueue, where you will see a list of the LinkedIn Pages available to reconnect.

Important Note:  When disconnecting the current LinkedIn Profile, all Pages will disconnect along with it.  If you're only meaning to change the associated LinkedIn Profile for part of the Pages , only choose those ones during this step. Once you've reconnected those, you can once again log out of LinkedIn natively, in your browser, and log in again using the credentials of the initial LinkedIn Profile to reconnect the remaining ones that you didn't mean to change.

Great job! You successfully re-authorized your SmarterQueue permissions with LinkedIn and re-connected your Pages via a different LinkedIn Profile. You can now re-Queue any failed posts from before and get publishing.