How To Fix A Failed SmarterQueue Post

Changes to Facebook Groups Publishing

Facebook unexpectedly decided to remove Groups API access, preventing any third-party tools, including SmarterQueue, from interacting with your Facebook Groups. After April 22nd, 2024, SmarterQueue will no longer be able to publish directly to groups you manage. You can still schedule posts for these groups, but will receive email notifications for easy manual posting instead. You may also wish to consider transitioning to a Facebook Page for better engagement.

Posts may fail for a number of reasons. When you get a message that your social post has failed, don’t worry! 
Failed posts published with SmarterQueue are easy to fix with just a few clicks.

Note: If you are receiving a message from Facebook, Twitter,  Instagram, Pinterest, or LinkedIn that your post failed - please see the help centers we've linked at the end of this article. We are only able to help users with current SmarterQueue accounts.

In This Article

Why Do Posts Fail?

Posts may fail for a few reasons:

  • They’re rejected for being duplicate content
  • The post was malformed and needs to be edited
  • The link was banned by the network (Twitter, Facebook, etc.)
  • The link caused an error when posting
  • Your social profile became disconnected and needs to be refreshed
  • There was an error on Twitter, Facebook, or LinkedIn when your post tried to publish

We have compiled a list of common posting error messages so that you can understand what each error message means.

Where Can I Find My Failed Post?

At the moment, if a post fails for any reason, it will remain in the ‘Failed’ section of your queue.

When you hover over the

icon on the failed post, you’ll see the reason your post failed.

You’ll also see a red indicator on the notification bell

found in the top right corner of the screen. 

When you click on the bell, you’ll also see the error message for your failed post.

How Do I Fix My Failed Post?

In order to publish any posts that are marked as “failed,” you may need to edit/fix your post before adding it back to your queue.

If the post failed because of a temporary bug on the social platform, then you can just Re-Queue the post and try again.

If the post failed because of an issue with the post (e.g. text too long, duplicate content), you will need to edit the post before Re-Queueing it to be published again.

To fix your post, click the 'pencil' icon next to your post to edit it. 

This will open the Post Editor, where you can change any post parameters or remedy specific errors with the post. 

By default, your failed post will be added to the top of your Queue. 

When you click Save your post will be brought back to the top of the Queue to go out in the next available time slot.

You can also choose Post Now and try to publish the post immediately.

What If My Post Has Failed Outside Of SmarterQueue?

See below for help centers for various social networks: