How To Fully Clear Your Cache

When troubleshooting a problem with SmarterQueue, we typically ask you to clear your cache or open an Incognito window to test the fix. This is to be sure that there aren't any applications, extensions, or ad blockers interfering with your browser as these can sometimes affect SmarterQueue.

Before reaching out to Customer Success, you can try clearing your cache and cookies to see if the problem persists; sometimes removing old data or cookies is all it takes to fix the issue 👋🍪

What Does It Mean To Clear My Cache, Cookies, & History?

Clearing your web browser's cache, cookies, and history may remove data such as the following:

Saved passwords
Address bar predictions
Shopping cart contents, etc

While you should clear your web browser's cache, cookies, and history periodically in order to prevent or resolve performance problems, you may wish to record some of your saved information first. 💪

If you keep getting logged out of SmarterQueue, please see this article for more information!

How To Clear Your Cache On A Mobile Browser

Android

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser. However, you should be able to clear your cache and data from your application management settings menu:

Go to Settings and choose Apps or Application Manager
Swipe to the All tab
In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache
Exit/quit all browser windows and re-open the browser

Chrome For Android

Tap Chrome menu > Settings
Tap (Advanced) Privacy
From the "Time Range" drop-down menu, select All Time
Check Cookies and Site data and Cached Images and Files
Tap Clear data
Exit/quit all browser windows and re-open the browser

Safari For iOS

Open your Settings app
Tap Safari
Tap Clear History and Website Data and confirm
Exit/quit all browser windows and re-open the browser

Chrome For iOS

Tap Chrome menu > Settings
Tap Privacy
Tap Clear Browsing Data
Choose the data type you want to clear
Tap Clear Browsing Data
Exit/quit all browser windows and re-open the browser

How To Clear Your Cache On A Desktop Browser

Chrome

In the browser bar, enter:
```
 chrome://settings/clearBrowserData
	
```
At the top of the "Clear browsing data" window, click Advanced
Select the following:
- Browsing history
- Download history
- Cookies and other site data
- Cached images and files
From the "Time range" drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All time
Click 'Clear Data'
Exit/quit all browser windows and re-open the browser

Firefox

From the History menu, select Clear Recent History.
If the menu bar is hidden, press Alt to make it visible
From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything
Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items
Click Clear Now
Exit/quit all browser windows and re-open the browser

Microsoft Edge

In the top right, click the Hub icon (looks like star with three horizontal lines)
Click the History icon (looks like a clock), and then select Clear all history
Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear
After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser

Opera

From the Opera menu, select Settings, then Privacy & Security, and then Clear browsing data...
In the dialog box that opens, from the "Obliterate the following items from:" drop-down menu, select The beginning of time
Select the following:
- Browsing history
- Download history
- Cookies and other site data
- Cached images and files
Click Clear browsing data
Exit/quit all browser windows and re-open the browser

Safari 8 & Later

From the Safari menu, select Clear History... or Clear History and Website Data...
Select the desired time range, and then click Clear History
Go to Safari > Quit Safari or press Command-Q to exit the browser completely

How To Troubleshoot Further

If you need to clear your cache, cookies, and history for troubleshooting purposes, but aren't yet prepared to lose the content listed above, you may wish to consider using a private browsing window in your preferred browser as a temporary solution.

How to start Google Chrome Incognito (CTRL+SHIFT+N)
To open a new Incognito window, click or tap the "Customize and control Google Chrome" button in the top right corner of the browser window. It looks like three dots. Then, choose "New incognito window"
How to start Mozilla Firefox in Private Browsing (CTRL+SHIFT+P)
To enable Private Browsing in Mozilla Firefox, click or tap the "Open menu" button in the top right side of the browser window. It has the shape of three parallel lines. Then, choose "New Private Window"

Please note:

Clearing your web browser's cache, cookies, and history may remove some data that you wish to keep
For desktop browsers, to quickly open menus used to clear your cache, cookies, and history, ensure that the browser is open and selected, and press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete(Mac). If this doesn't work, follow the appropriate instructions below
If the instructions below don't exactly match what you see, you may need to update your web browser to the latest version
If you don't see instructions below for your specific version or browser, search your browser's Help menu for "clear cache". If you're unsure what browser version you're using, from the Help menu or your browser's menu, select About [browser name]. In Internet Explorer and Firefox, if you don't see the menu bar, press Alt